Terms and Conditions

1. Who we are and how to contact us

Vsudha is the brand used for the property-information and contact platform at https://vsudha.in/. In these Terms, "Vsudha", "we", "us" and "our" mean the legal operator identified below, not the individual owners whose properties appear on the website.

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The grievance contact in section 24 is available for complaints, including from people who do not have an account.

2. What these Terms cover

These Terms cover browsing, Buyer and Owner accounts, property listings, saved properties, enquiry and contact tools, CAD planning requests, map displays and informational resources. A "Buyer" includes a person looking to buy or rent. An "Owner" means a person listing property they own, or a person authorised to act for an entity that owns the property. "Listing provider" refers to the account responsible for submitting a listing. "Listing" means the property information submitted for display.

When creating an account or submitting a listing or enquiry, you must accept the Terms presented for that action. The rules for permitted website use also apply to visitors, to the extent enforceable by law. If you do not agree, do not create an account or submit information. The Privacy Policy explains personal-data handling; acknowledging it is not blanket permission for unrelated marketing or tracking.

A separately described service or paid offer may have additional terms shown before you choose it. No future feature becomes part of your agreement merely because it is mentioned in an advertisement. Mandatory legal rights take priority over conflicting wording.

3. Vsudha's role and its limits

Vsudha helps people find property information and contact the person who listed it. The current platform does not sell property on its own behalf, collect property money, hold money in escrow, complete registration or transfer ownership. A listing, enquiry, saved property or account does not reserve a property or create a sale or tenancy agreement.

Browsing the platform or sending a CAD planning request does not itself provide legal title certification, a physical boundary survey, valuation, a completed architectural drawing, construction approval or professional advice. Any separate design engagement must be confirmed as explained in section 26. General guides help you identify questions to ask; they do not replace your own qualified professional. Our legal responsibilities depend on the services we actually provide and applicable law, not just on the label used in these Terms.

The Buyer and Owner arrange discussions, visits, due diligence, negotiations, agreements, payment and registration directly. Vsudha does not promise a particular property, response, sale, purchase, rental return, appreciation or completion date.

4. Age, authority and account security

You must be at least 18 years old and legally able to enter into a contract to create an account or submit a listing or enquiry. If acting for a legal entity, you must have authority to bind it and permission to provide the information involved.

• Give your correct name, mobile number, email address and account role. Keep them up to date.
• Keep your password private. Do not sell, share or rent an account, impersonate another person or create accounts to evade a restriction.
• Tell us promptly if your account or contact details have been misused. We may restrict access or require a password reset while a genuine security issue is checked.
• Use only your own contact details, or details you are authorised to provide. You remain responsible for your own conduct, but not for losses caused by our own unlawful acts or failures.

5. Buyer and Owner accounts

Buyers can browse, save properties and use the available enquiry features. Owners can submit their own property details for review and receive enquiries. Choose the role that accurately describes your activity. The Owner account is for listing property you own, or property owned by an entity you are authorised to represent; it is not an account for marketing unrelated client properties. Earlier account types may require an individual review before listing access is enabled.

Choosing a role does not establish ownership, identity, professional qualifications or government approval. We may ask for proportionate supporting information where reasonably needed to investigate a listing or complaint. Do not send identity or title documents unless requested through an appropriate support process.

6. Accurate and lawful property listings

• List only property that you own, or that is owned by an entity you are authorised to represent. Obtain necessary co-owner and other permissions and be able to substantiate your authority when reasonably requested.
• Describe the actual property type, sale or rental purpose, location, price, area, measurement unit, road access, facing, ownership claim and availability accurately.
• Explain whether the amount is a total price or a rental rate and disclose material additional charges. Do not use a false low price or false urgency to attract enquiries.
• Disclose material disputes, mortgages or other encumbrances, access restrictions, acquisition notices, unpaid dues and known defects relevant to the proposed deal.
• Use photos that you own or have permission to use. Clearly identify renders, illustrations, edited images and sample photographs; do not pass them off as current site photographs.
• Update or withdraw a listing promptly when it is sold, rented, unavailable or materially changed. Do not submit duplicates or misleading listings.

Do not upload confidential deeds, identity numbers, signatures, banking details or unrelated people's personal information into public listing fields. Supply only the information needed to describe and market the property lawfully.

7. Admin review, badges and featured placement

Listings may be checked before publication and may be returned for corrections, rejected, edited for presentation or removed. Labels such as "Admin Reviewed" or "Details Checked" describe a platform-level review of submitted information. They are not a government certificate or a guarantee of ownership, clear title, approvals, measurements, price fairness, safety or the listing provider's honesty.

Featured placement or inclusion in search results is not a recommendation to buy. Relevance, filters, availability and editorial selection may affect display order. Any paid promotion introduced later must be identified as such. We must not use a badge or disclaimer to conceal a materially misleading claim.

8. Checks before buying or renting

Before you commit money or sign an agreement, arrange an independent site visit and checks suited to the property and location. Depending on the transaction, these may include:

• The owner's identity, authority to sell or rent, ownership history and necessary co-owner consent.
• Original title records, registered documents, encumbrances, litigation, mortgages, taxes, dues and any restrictions affecting transfer.
• The actual plot boundary, area, access road, rights of way, physical possession and any occupation or tenancy.
• Permitted land use, layout and building approvals, development restrictions and applicable RERA registration or disclosures.
• The written price, payment milestones, refund or forfeiture clauses, possession terms and registration responsibilities.

Use your own lawyer, surveyor, architect, engineer or other qualified adviser as appropriate. This is a practical starting point, not a complete legal checklist for every State or property.

9. Area, measurements, map points and photographs

Area figures, dimensions, facing and road widths come from the listing submitter unless explicitly stated otherwise. Local land units can vary. Confirm both the unit and its local conversion; a displayed conversion or estimate is not a survey or an authoritative land-record measurement.

A map pin helps locate an approximate area. It does not establish a legal boundary, right of access or exact parcel. Satellite images and map directions may be inaccurate or out of date. Verify the physical site and official records independently. Photographs may not show every defect or current condition.

10. Property laws and required disclosures

Users must comply with property, tenancy, land-use, advertising, tax and registration requirements that apply to their transaction. Where a project or activity requires registration or disclosures under RERA or State or local rules, the responsible person must obtain them and provide accurate details. Do not claim an approval or exemption without a valid basis.

A number or document displayed in a listing does not itself prove regulatory compliance. Check with the relevant authority. No term here removes a duty that legally applies to Vsudha or to a user.

11. Contact, enquiries and site visits

Some contact and enquiry tools require login. When you send a property enquiry, the message and the contact details needed to respond are made available to the relevant Owner and to authorised platform administrators. Owner display names and public profile information may already be visible without login, as explained in the Privacy Policy.

Use received contact details only for the relevant property enquiry and any further purpose the person separately agrees to. Do not scrape contacts, resell leads, send bulk promotions, harass users or contact people after they ask you to stop. A reply or a successful deal is not guaranteed.

Calls, WhatsApp conversations and in-person visits take place through the relevant service or between the parties. Confirm who you are dealing with, arrange safe visits and keep important promises in writing. Vsudha does not automatically record or monitor every off-platform conversation.

12. No property payments through Vsudha

Vsudha does not collect or hold a property token, booking amount, purchase price, rent, security deposit, stamp duty, registration fee or other property-transaction money through the present website. There is no website escrow, property checkout or buyer-protection payment scheme.

Do not pay someone because they claim that Vsudha has guaranteed a property or instructed a transfer. Never disclose passwords, one-time codes, UPI PINs or card security codes. If a demand appears suspicious, stop and contact the published support number independently.

Payments made directly to an Owner or another third party are governed by your agreement with that party and applicable law. Vsudha cannot reverse or refund money it never received. This does not remove any responsibility Vsudha may have for its own conduct. Promptly report suspected fraud to the relevant payment provider and authorities as well as to us.

13. Free listing offer and any future platform charges

Owner accounts are currently offered a 60-day free listing period on the following basis:

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Registering does not authorise an automatic debit, an automatic paid renewal or a property payment. Any later optional charge for platform access, listing or promotion must be disclosed with its scope, duration, total price, applicable taxes and cancellation or refund terms before you agree to pay.

Changes to an offer will not create retrospective charges or remove an already earned entitlement unfairly. We will give appropriate notice of a material change and comply with applicable consumer protections.

14. Withdrawal, cancellation and refunds

You can ask to withdraw a listing or close an account through the contact process. Withdrawing a listing or enquiry does not cancel a separate agreement you made with another person. Their property-transaction refund terms must be agreed directly and cannot override applicable law.

The present free website service has no payment to refund. Before any paid platform service launches, its separate cancellation and refund terms must be provided. These Terms do not impose a blanket no-refund rule for future services or exclude a lawful remedy for a service failure.

15. Prohibited use

• Do not post unlawful, fraudulent, defamatory, threatening, sexually exploitative or privacy-infringing content, or content that violates another person's intellectual-property rights.
• Do not impersonate an owner, official, Vsudha representative or another user; forge approvals or documents; or use synthetic or altered media to mislead people.
• Do not upload malware, bypass login controls, access another person's account or private records, interfere with the site or conduct unauthorised automated collection.
• Do not send spam, resell enquiry details, publish private identity documents or use listings for unlawful discrimination or any activity prohibited by applicable law.
• Do not submit deliberately false complaints or threaten a person to obtain payment or a favourable outcome.

16. Your content and permission to display it

You retain the rights you hold in your photos, descriptions and other submitted content. You give Vsudha a non-exclusive permission to host, store, copy, resize, format and display that content as reasonably needed to operate your listing, show it in relevant website results and handle enquiries or complaints. You confirm that you have the necessary rights and permissions.

This permission is not an unrestricted transfer of ownership and does not authorise unrelated use of private messages or personal documents. Separate advertising uses outside the ordinary listing service require an appropriate permission or other lawful basis. After removal, limited copies may remain for backups, legal obligations or disputes as described in the Privacy Policy.

17. Vsudha's intellectual property

The Vsudha name, logo, site design and original website materials are protected by the rights of their respective owners. You may use the site and share a normal listing link for its intended purpose. Do not copy the database, use the brand to suggest an unauthorised partnership or commercially republish the site's protected content without permission or a legal entitlement.

18. External services and general information

Map services, WhatsApp, external websites and other third-party tools have their own terms and privacy practices. A link does not mean that Vsudha controls or endorses every statement on that service. We remain responsible for our own choice, integration and use of providers where the law requires.

Resource articles are general information, not personal legal, financial or technical advice. They may not address every local requirement or change. Check current requirements with an appropriate expert or authority.

19. Availability and service changes

We take reasonable steps to keep the service usable, but access may be interrupted by maintenance, technical faults, security incidents or events outside reasonable control. Keep your own copies of important property documents and agreements; the website is not a permanent document vault.

We may update features or fix errors, subject to existing commitments and mandatory rights. Events outside reasonable control do not excuse duties that the law requires us to perform or allow us to retain money unlawfully.

20. Moderation, suspension and account closure

We may restrict an account or listing when reasonably needed to address fraud, impersonation, unlawful content, serious breach, a credible complaint or a security issue, or to comply with a lawful order. The action should be proportionate to the issue. Where lawful and practicable, we will explain the reason and allow you to provide relevant information.

You may challenge a moderation decision through the grievance contact. Urgent action may be taken without advance notice where giving notice would increase harm or breach the law. Closure does not erase evidence that must be preserved or cancel a separate property agreement. Data deletion is handled under the Privacy Policy.

21. Disclaimers and responsibility for loss

User-supplied property information can be incomplete, inaccurate or out of date. Except for commitments we expressly make or duties imposed by law, we do not warrant its accuracy or guarantee a transaction outcome. A general disclaimer does not excuse our own misleading statements or failure to perform a duty we legally owe.

Each party remains responsible for loss it causes in accordance with applicable law. To the extent permitted by law, Vsudha is not responsible for indirect or unforeseeable loss caused solely by another user's acts or an independent external service. This is not an exclusion of liability for our fraud, wilful misconduct, breach of a non-excludable duty, or remedies available under consumer, privacy or other mandatory law.

22. Third-party claims arising from misuse

If your unlawful listing, deliberate misrepresentation or infringement causes a third-party claim against Vsudha, you may be responsible for reasonable and legally recoverable loss attributable to your conduct. This does not make you responsible for our own fault. We will notify you where lawful, allow a reasonable opportunity to respond and will not agree to a settlement creating obligations for you without your consent or a lawful basis.

23. Indian law and disputes

These Terms are governed by the laws of India, subject to mandatory rights that apply to you. We encourage an attempt to resolve concerns through the grievance process, but this is not a condition for seeking urgent relief or exercising a statutory right.

A dispute may be brought before a court, consumer commission, regulator or other forum that has jurisdiction under applicable law. Nothing here restricts a consumer to an arbitrary distant court or removes a right to approach a competent authority. If a provision is unenforceable, the remaining provisions continue to the extent lawful.

24. Complaints, privacy concerns and legal notices

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Give the listing URL or property ID, a clear description of the issue, relevant dates and only the evidence needed to assess it. An account is not required to use the direct grievance email or postal route. Do not send a password or unnecessary identity documents. We may seek proportionate verification to protect users.

Where the intermediary grievance requirements of the IT Rules apply, complaints will be acknowledged within 24 hours and resolved within seven days. Relevant specified content-removal complaints have a 36-hour timeline, and covered intimate-content or impersonation complaints require reasonable removal measures within two hours. Other applicable duties or lawful orders may require faster action. Statutory appeal and regulatory complaint routes remain available.

25. Changes and policy versions

We will publish the updated Terms with a fixed effective date and version. Material changes will be communicated in an appropriate way, and a fresh agreement will be sought where needed. We will not treat a silent policy edit as permission to charge you, add unrelated processing or remove rights already accrued.

The Privacy Policy should be read alongside these Terms. Please keep a copy of the version you accept and contact us if anything is unclear.

26. CAD planning requests and plot previews

The CAD Naksha page lets you submit your plot dimensions, location, intended use, room preferences and contact details for follow-up. Sending the form creates an enquiry; it does not buy a drawing, appoint an architect, fix a price or guarantee that the requested service is available in your area. No CAD payment is taken through this form.

The live preview is an illustrative rectangular plot outline based on the dimensions you enter. It is not a room layout, surveyed boundary, sanctioned plan, structural design or drawing suitable for construction. It does not calculate local setbacks, road reservations, land-use restrictions or building approvals. Give accurate dimensions and have the real site and applicable requirements checked by a suitable professional.

Before any paid work starts, confirm in writing the service provider, professional qualifications where relevant, scope, deliverable formats, total fees and taxes, delivery estimate, number of revisions, ownership or permitted use of drawings, cancellation and refund terms. Do not treat a request reference or a status update as approval to build. Separately agreed services remain subject to applicable law and cannot remove mandatory rights.

We use the contact details supplied to discuss this request. The request is stored for authorised administrators and is not published as a property listing. You can ask to correct or withdraw it through the contact process; withdrawal does not automatically cancel a separate service agreement already made.